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FAQ's
Glen Allen Youth Athletic AssociationFrequently Asked Questions Regarding Registration1. What do I do to register my child?In order for you to register your child to play or you to coach a sport at Glen Allen Youth Athletic Association, you will need to click on the following link: http://www.sportssignup.com/Glen-Allen-Youth-Athletic-Association-Online-Registration.start. Once you arrive at the registration page, you will click on the link that says, “Click here to login and register”. At this time, you will need to click on the link that says to log-in or create an account. If this is your first time registering to use this site, then you must create a new account. If you have used the site before, please just log-in to your existing account. After you create your account or log in to your existing account, please add your children to your account. 2. What do I do to become a volunteer? If you wish to volunteer to manage, assistant coach or be a team parent, you must register as you did your child. 3. How can I pay for my child to play? Once you register your child to play, you must check out. At this page, you will be allowed to either pay by credit card or by check. If you exit your registration prior to checking out, you must return to your account and click on the “Click Here to Remit Payment” link at the top of your page. Once you arrive at the next page, go to the far right side and click on the “Pay by Credit Card” link. 4. Can I pay by check? We can not accept checks unless it is during in person registration. 5. Can I pay by credit card? Yes. You must go t your account and click on the “Click Here to Remit Payment” link at the top of your page. Once you arrive at the next page, go to the far right side and click on the “Pay by Credit Card” link. 6. What should I do if I need to unregister my child? If your child changes their mind about playing the sport they have registered for, please send an email to the Director of Membership at glenallenmembership@gmail.com. If payment was made prior to the change, please refer to the refund policy. 7. How do I request a refund? In order to request a refund, please send an email to refunds@glenallensports.com. You must provide the requested information in order to gain your refund. Requests for refunds are processed twice per month (first and middle of each month). Please allow 3 weeks for your refund to be returned. If you pay by credit card, your credit card will be credited the amount of the refund. If you pay by check, then your refund will be mailed to you in the form of a check. 8. What is the refund policy at GAYAA? For fall baseball and softball, your refund request must be submitted one week prior to the first game. If this occurs, your refund will total $30. If your request for refund occurs after the deadline mentioned above, then your refund will only be processed for medical reasons. A doctor’s note will have to be submitted with your request. For spring baseball, softball and basketball, your refund request must be submitted one week prior to the draft. If this occurs, your refund will total $70. If your request for refund occurs after the deadline mentioned above, then your refund will only be processed for medical reasons. A doctor’s note will have to be submitted with your request. 9. What should I do if I want my child to play up a division? If the parent wishes their child to play up a division, a written request must be submitted to the appropriate directors for that sport. For a list of email addresses for the directors, please go to www.glenallensports.com/contactus/. Not all requests will be honored. The child must demonstrate an ability that is far above his peers to be granted the request. In baseball, you can only request to play up in Jr. Rookie, Rookie and Minors. NO other division is allowed to have players playing up. 10. How can I get my team’s roster if I am chosen to manage a team? To see your team’s roster, please log in to your account. Find your name and then find the link titled “View Team”. This is your contact information for your team. 11. Will in person registration take place at the community center on Brookley Road? Yes. To find the dates and times for these registrations, please visit the website at www.glenallensports.com/calendars/. The dates will appear in order by month. You can also find the dates as they are announced on the main page of the website. 12. Can I request a certain coach or team for my child? Yes; In baseball and softball, special requests are only entertained during the fall season and for instructional t-ball during the spring season. In basketball, special requests are only taken for the instructional division. Please note that we do everything we can to grant special requests; however, they are not guaranteed. 13. How can I find important dates for Glen Allen? Important dates will be included on your confirmation emails after you register. However, these will be included only if they are known prior to registration. To view all dates on our calendar, please visit www.glenallensports.com/calendars/. Please note that these dates may change without notice. 14. Why do your division ages change in the fall? This change is necessary as our numbers are drastically reduced during fall baseball and softball season. This change is done to ensure that all divisions have enough players to field teams. 15. How can I change my password on my account? Go to your account and sign in. At the top of the page is a link titled “Change Password”. Please click that link and follow the instructions. 16. What happens if my child is placed on a waiting list? If your child is placed on a waiting list, you will be notified immediately by email. Once your child is moved from the waiting list, you will receive an email notification. This email will provide instructions for payment. After payment is received, your child is placed on a team. If it is apparent that your child will not be placed on a team, then you will receive an email notification to that effect as well.
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